Alexa Won’t Respond To Voice Commands, Here Is How To Fix It

Several times it may happen that you issue a command to the Echo device and Alexa Won’t Respond. Even after trying again and again if your Echo still is not responding then it could be a matter of concern. 

You may be thinking that why is my Alexa Not Responding! 

To troubleshoot this issue, you have to apply a few methods that we are going to mention below. Hence, start applying the steps and get your Alexa back in working mode. 

Why Is My Alexa Won’t Respond To Commands?

We know that you really want to know all the reasons Why Is Alexa Not Responding

We will start applying the steps from the basic to the most advanced ones. Before that, we want you to know all the reasons why your Alexa Not Working

Your Alexa might not be responding because of the below-given reasons: 

  1. The microphone button is turned off 
  2. Echo is not placed in an ideal location 
  3. Your internet is not working properly 
  4. The echo device is placed too far from the router 
  5. You are not pronouncing the words clearly 
  6. Alexa wake words have been changed by someone
  7. Wifi congestion 
  8. Wrong wifi password 
  9. Outdated Alexa app 
  10. An outdated software version of the Echo device 
  11. Enable the Alexa skills

These all are the above-mentioned reasons Why Alexa Not Responding. Moving forward, let know all the points needed to fix when Echo Dot Not Connecting To Wifi

How Do I Fix When My Alexa Stop Responding?

We have already told you a number of reasons why the Echo Dot Not Responding. Now, we will start applying a few methods starting from the basic to the most advanced ones. 

Before the end of this guide, your Alexa will start listening to each of your commands. Let go! 

Note: Why Does Alexa Need Wifi? 

There are many Alexa users who are very curious to know why Does Alexa Need Wifi. Let us tell you that without the internet, the Echo device is just a box and nothing else. 

To benefit from all the features of Alexa, you have to connect to the wifi. 

Basic Methods 

1. Check All The Cable Connections 

You need to make sure whether all the cables that are connected to the router and Echo are tightened properly or not. 

Check all the cables and replace the damaged ones.

2. Check The Microphone Button 

The microphone button given at the top of the Echo device should be turned on. The red color of the ring light means that the button is turned off. 

Hence, turn on the microphone button and then check if your Alexa is listening to you or not. 

3. Connect Echo And Smartphone With The Same Network 

It is very important to connect the smartphone and the Echo device with a similar network. In case you have connected them with two different networks, you will end up facing similar issues. 

4. Restart The Alexa-enabled Device 

Several times, a quick restarting process is enough to deal with the issues like Alexa Won’t Respond, Alexa Not Working, etc. 

To restart the Alexa-enabled device, follow the below-given steps: 

  • Turn off the Echo device by pressing the power button. 
  • Remove the power cable connected to the Echo device. 
  • Now, wait for at least 40 seconds. 
  • Reconnect the power cable to the wall outlet. 
  • Turn on the Echo device and check if it has started working again or not. 
5. Change The Wake Word Of Echo Device 

Even after trying all the above steps, still your Alexa Slow to Respond or not responding then change the wake word. Most of the time the issue like this could be easily fixed after changing the wake word. 

6. Put The Alexa Within Wifi Range

Your Alexa device may not be working properly because of its improper placement. Hence, move the Alexa-enabled device near the router. 

Advanced Troubleshooting Tips 

1. Check The Wifi Password 

If you will connect the Echo device with the wrong wifi password, this could be one of the main reasons why Alexa Won’t Respond to voice commands. 

Check the wifi password and update it on the Alexa app if necessary. After that, turn on the Alexa and check if it is working properly or not. 

2. Update The Alexa App 

If you have restarted the Echo device and it is still not working, you may need to update the Alexa app. 

Most of the time an outdated Alexa app is the main reason Why Alexa Does Not Respond.

One can easily update the app from the app store or the play store. when the Alexa app will be updated, say the wake word of Alexa. 

3. Update The Software Version Of Echo Device 

Although, the Echo device should be updated automatically if not then you have to complete the update not. 

If you will not update the Alexa-enabled device, you may have to deal with several issues like Alexa Not Discovering Devices, Alexa Device Offline, or Alexa Error 73001

Hence, update the software version of your Alexa-enabled device now. 

4. Disable/Re-enable Alexa Skills 

Most of the time when Alexa doesn’t operate any specific skill, the issue could be easily fixed via re-enable/disable the skill from the Amazon Alexa App. 

5. Call The Alexa By Its Correct Name 

It may be possible that you are not calling the Echo device by its correct wake word. Hence, check the wake word from the Alexa app and pronounce it correctly. 

6. Reset The Echo Device To Factory Defaults 

If you have tried all the steps that have been mentioned above but still the Alexa Won’t Respond, reset it now. 

When you will reset the device, all the Alexa settings will set to default. After doing this check if Alexa starts responding to your commands or not. 

Alexa Helpline


In this guide, we have discussed all the methods and their troubleshooting steps when Alexa Won’t Respond to voice commands. We have also discussed all the reasons that could be responsible for why your Alexa Not Working

In case you still need any kind of help then dial the given helpline numbers now. We have a team of dedicated technicians who can fix any kind of Alexa Issues quickly. 

so, dial the given helpline number now! 

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