Alexa Troubleshooting | Alexa Helpline Number +1-800-795-6963

Alexa is a smart virtual assistant that controls Amazon Echo smart speakers and other smart home devices by voice commands. Alexa and Echo usually work together, but it happens sometimes that an issue arises because of one or other reasons. Here’s how to do Alexa troubleshooting with the help of some easy steps.

Let us tell you that you can apply all of these steps for different Alexa-enabled devices that include Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show.

If you need an immediate solution then dial the toll-free Alexa Helpline Number now. Our team of technicians will help you to resolve several Alexa issues.

Alexa Troubleshooting And Common Echo Problems

Several reasons could be responsible for why your Alexa Not Working properly. There may be a simple culprit, such as an internet or a power outage. Or else, you have not grouped the Echo devices properly, or there is a Wi-Fi issue. In addition to it, voice-recognition glitches or problems could be responsible for Alexa Not Responding to any commands.

No matter what is the real cause for several Alexa Issues. In this guide, we are going to tell you different Alexa troubleshooting methods for different problems.

Steps to Fix When Alexa Not Responding

It happens most of the time that a user issues a command, but Alexa Not Responding to Voice Commands and says, “Sorry, I’m having trouble understanding you right now” or  “Sorry, I don’t know that one,” or “Please try a little later.” If your Echo Dot Not Responding properly, here are some Alexa Troubleshooting methods for you.

  1. Check the Internet And Power Access: This is a simple but one of the effective and basic Amazon Echo Troubleshooting steps. It may be possible that your internet has stopped working or your Echo device is not plugged in properly. This is the reason why Alexa Won’t Connect to Wifi or stopped working.
  2. Make Sure Microphone Button is Turned ON: If you have forgotten to turn ON the microphone button it will be represented by Echo Dot Red Ring or bar instead of a solid blue ring. Hence, press the button given on top of the Echo device to turn it ON. Now, check if the issue gets resolved or still your Alexa Down.
  3. Connect Echo & Smartphone to the Same Network: Your Echo device will not respond to anything if your smartphone and Alexa app are connected to a different Wi-Fi network than your Echo. Hence, it is necessary to connect both the app and Echo device to the same Wi-Fi network.
  4. Move Echo Device to the Wifi Range: Your Alexa Device is Unresponsive because your Echo device is very far from the router. Hence, you need to move it close to the router and see if the issue gets resolved or not.
  5. Restart the Echo Device: A simple restart often resolves many technical glitches. Hence, restart the Echo device to complete the Alexa Troubleshooting.

Alexa Not Responding

Alexa Troubleshooting When it Playing Music on the Wrong Device

It happens most of the time that you ask Alexa to play music on an Echo device in one room, but it starts playing music somewhere else. In this case, follow the steps that have been mentioned below.

  1. Set up a Smart Home Device Group: Alexa can respond to your requests in a more significant way when you add all your Echo smart home devices to a group. Let’s give you an example, if you’re in the kitchen and request Alexa for music, the Echo device in the kitchen will respond.
  2. Right Echo Device Should be Set As Preferred Speaker: If your Alexa Multi-Room Music Not Working then check if the right Echo device is set as the preferred speaker. Hence, whenever you request music from an Echo device, the designated Echo responds.
  3. Name the Echo Device in a More Accurate Way: You can track your Echo speakers easily if they’re named logically. Let’s give you an example, if your Echo device is in the kitchen then, name after it according to the location, you can say, “Alexa, play Cheap Thrills in the kitchen.”

How to Fix When Alexa Not Streaming the Music?

If you have found that Alexa is not streaming music from Spotify or any other streaming service, then you must check Wi-Fi connectivity. Follow the given Alexa Troubleshooting methods to resolve the issue.

  1. Check your Wifi Connection: Check your wifi connection and if found anything wrong then reset it. Now, see if the device starts playing the music or still Alexa Not Working.
  2. Reduce the Wifi Congestion: Remove all the connected devices that are not using the wifi connection. This may resolve the streaming problem in the Echo device.
  3. Put Echo in Wifi Range: You may have not placed the Echo device close to the router and hence your device is not able to stream music properly. Hence, minimize the distance between the wifi and the Alexa-enabled device. Also, move the Echo device away from walls, metal objects, or other possible sources of interference.
  4. Restart the Echo Device: Try to resolve the issue by a quick restarting method. Turn Off the Echo device and remove the power plug from the wall outlet. Wait for 10-20 seconds and reinsert the power plug again. Check if the issue is resolved or not.
  5. Restart the Modem and Router: As we have already told you that a simple Alexa troubleshooting often resolves the issue. So, restart the modem and router now and check if Echo starts playing music or not.

Alexa Troubleshooting When Amazon Alexa Is Offline

If your Echo device has a screen in it then check the color of light on the device. The orange light means that your Wi-Fi connection isn’t working in the proper way. Here are the steps to complete the Echo troubleshooting.

  1. Check Your Internet Connection: If your Alexa Won’t Connect to Wifi then check your internet connectivity. Your wifi may be down and hence Alexa is Offline.
  2. Restart the Echo Device: Try to resolve the issue by a quick restarting method. Turn Off the Echo device and remove the power plug from the wall outlet. Wait for 10-20 seconds and reinsert the power plug again. Check if the issue is resolved or not.
  3. Restart the Modem and Router: A simple troubleshooting sometimes resolves the issue. Hence, restart the modem and router now and check if Echo is connected to the wifi.
  4. Check the Wifi Password: You may have connected the Echo device to the wrong wifi device and hence the connectivity problem occurs. Hence, check the wifi password and update it to complete the Alexa Troubleshooting.
  5. Reduce the Wifi Congestion: If you have connected too many devices that are not using the wifi connection then remove them all. This may resolve the Alexa Connection issues.
  6. Reset Echo to factory Defaults: If you have tried all the steps but still your Echo Dot Not Connecting to Internet then reset it. Resetting the Echo device will save all the settings to defaults.

Alexa Is Offline

Steps to Fix When Alexa Calling Not Working

If you have found that your Alexa Calling Not Working properly then you can follow the below-given troubleshooting methods.

  1. Check Your Contact Information: You can only make calls from Alexa if you’ve set up your contact details correctly. Make sure that you’re calling a preset contact who is also on the Echo device and able to give answers to calls.
  2. Check the Internet Connection: If you have found that your Alexa calling is not working properly check your wifi connection. If necessary, fix the wifi connection now and then try to call the contact again.
  3. Restart the Alexa App: A simple software glitch sometimes creates the issue. Hence, restart the Alexa app from the Settings menu and then launch the app again. After doing this, check if this Alexa Troubleshooting method resolves or not.
  4. Update the Alexa App: If you have restarted the app and relaunch it but still the Alexa calling is not working then update the app. It is very easy to update the Alexa app from the App Store or Google Play. After updating the app, check if the issue gets resolved or not.

How to Fix When Alexa Not Finding Any Device?

It happens most of the time that Alexa Not Discovering Devices. In this case, follow the steps given below. Before moving forward, make sure that the device is compatible with the Echo device.

Alexa Not Finding Any Device

  1. Complete the Online Device Setup: First, open Amazon’s Alexa page and complete the setup properly. After doing this, check if the issue gets resolved or not.
  2. Restart the Alexa App: A simple software glitch sometimes creates the issue. Hence, restart the Alexa app from the Settings menu and then launch the app again. After doing this, check if your Alexa is finding the device or not.
  3. Restart the Echo Device: After restarting the Alexa app, restart the Echo device and check if the issue is resolved completely or not.
  4. Connect Echo & Smartphone to the Same Network: Your Echo device will not respond to anything if your smartphone and Alexa app are connected to a different Wi-Fi network than your Echo. Hence, it is necessary to connect both the app and Echo device to the same Wi-Fi network.
  5. Update the Router’s Settings: Update the settings of the router and then ask Alexa to discover the smart home device by asking, “Alexa, discover my devices”.

Alexa Helpline

Conclusion

In this guide, we have discussed a number of steps about Alexa Troubleshooting. We have mentioned a number of methods for different Amazon Alexa issues. If you need any more help then dial the given Alexa Helpline Number now.


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