Troubleshooting Tips When Alexa Stopped Working | Alexa Issues

If you have recently noticed that your Alexa Stopped Working, there could be a number of reasons behind it. Sometimes, Alexa stops responding because of an improper network configuration while other times an outdated app could be responsible. 

In this guide, we are going to explain all the conditions in which Alexa Won’t Respond. Also, you will be guided with a number of troubleshooting steps to fix this issue. 

Conditions When Alexa Stopped Working 

It happens most of the time that you issue a command to the Echo device and it does not respond anything to you or slow to respond or say “Sorry, I’m having trouble understanding you”. 

We are going to mention a few conditions in which the users say that Alexa stops working. Here are some of them: 

  1. Alexa Not Responding To Voice Commands 
  2. Alexa Playing Music On the Wrong Device 
  3. What Does The Ring Lights On Alexa Means? 
  4. Alexa Won’t Connect To WiFi
  5. Issue Related To Alexa Bluetooth 
  6. The Yellow Ring Of Annoyance 

Alexa Helpline

Troubleshooting Tips: Alexa Not Responding To Voice Commands

Several users of Alexa have complained that when they issue any command their Echo device is not responding. Hence, fix the issue of Alexa Stopped Working with the help of the below-given steps. 

1. Verify Your Echo Has Proper Internet Access 

In the whole troubleshooting guide, this is one of the simplest yet most effective methods to fix Alexa Not Responding. You just need to check whether your internet is working properly or not. 

Weak internet connectivity could be one of the main reasons why your Alexa Slow To Respond or not responding completely. 

2. Check The Microphone Of Echo Device 

Most of the time, Echo Dot Not Responding when you forget to turn on the microphone button given on the Echo device. 

A red light on the Echo device means that the microphone is turned off while blue ring light means that Alexa is listening to all of your commands. 

3. Connect Echo And Smartphone With Similar Networks 

It is very necessary to connect the Echo and the smartphone with the same wifi networks. If you will connect them with two different internet connections, your Alexa device will stop working. 

4. Move Your Alexa Near To The Router

Your Alexa might not be responding because you have placed it too far from the router. Hence, put the Echo device within the wifi connectivity range. 

5. Check Your Wifi Connection 

You need to verify if your internet is working properly or not. Your Alexa will not be responding to you back on down wifi. 

alexa App helpline

Troubleshooting Tips: Alexa Playing Music On The Wrong Device 

Most of the users said that they ask Alexa to play the music in one room but start playing it in any other room. Also, sometimes, it didn’t respond to any of their commands. To fix this issue of yours, here are some of the steps: 

1. Setup Smart Home Device Group 

One of the easiest ways to fix this issue is to create a smart homegroup and add all the Alexa speakers. In this way, the Echo device will respond to you in a more intelligent way. 

For example, If you are in the kitchen and ask Alexa to play the music in the kitchen, the speaker placed in the kitchen will only respond. 

If you are still worried because you have already created a group then delete it and create the new one again. 

2. Set One Speaker As The Default One 

Another way to fix the issue of Alexa Stopped Working is, set one of the speakers as the default one. In this way when you request any music only that speaker will start responding. 

3. Name Your Echo Device Properly

If you will name all of your Echo speakers properly, you will never say again that Alexa is playing music on the wrong device. 

What Does The Ring Lights On Alexa Means? 

On the top of the Alexa, the ring that is given shows multiple light colors and each of these colors have some meaning. Hence, we are going to explain the meaning of each light color below. 

1. Spinning Orange Ring On Alexa 

The orange ring light means that either the Echo device is in setup mode or you have reset the Alexa to factory defaults. If not then it means that you are trying to connect to any network. 

2. Spinning Purple Ring On Alexa

The spinning purple light ring on the Echo device is showing that you have failed to connect to the internet. Hence, this could be one of the main reasons why your Alexa Stopped Working and not responding to your commands. 

3. Solid Red Ring On Alexa 

A solid red light ring on the Echo device means that Alexa is not listening to any of your commands. Hence, turn on the microphone button given at the top of the Echo device. 

4. Solid Purple Ring On Alexa 

If you will see a solid purple ring light, it simply means that DND(Do Not Disturb) mode is on. Hence, you will not receive any kind of notification now. 

5. Green Ring Light On Alexa 

This ring light simply means that someone is there who is trying to talk to you. In other words, it means that a call or drop is happening now. 

6. Yellow Ring Light On Alexa 

When you see a yellow ring light, it means that you got a message, and most of the time it’s from Amazon. 

Troubleshooting Tips: Alexa Won’t Connect To Wifi 

One of the major reasons why your Alexa Stopped Working is the wifi issue. The Echo device is nothing more than a lightbox until you will not connect it to the internet. 

If you have found that Alexa Won’t Connect To Wifi, follow the steps given to get your Alexa back online again. 

1. Verify Your Network Connection 

If you have found that Alexa is facing issues while connecting to the internet, make sure that your wifi is not down. In case the internet is not running up, you need to restore the network connection. 

2. Restart Your Router 

Try to fix the network connection issue by restarting the router. Several times, the restarting process is enough to deal with the issues like that. 

3. Check The Wifi Password 

Connecting the Alexa to wifi with the wrong password can create the issues like Alexa Not Working or Echo Dot Offline

Hence, check the password and if needed then change the password and update it in the Alexa app. 

4. Place The Echo Device In Wifi Range 

There are chances that you have moved the Amazon Alexa device outside of the connectivity range. This is why your Alexa Stopped Working because of an unstable network connection. 

Alexa Helpline


At the end of this article, it can be said that there could be various conditions why your Alexa Stopped Working properly. It is very impossible to cover all the Alexa Issues in this small article but we have mentioned most of them. 

Apart from this, if you face any kind of Alexa-related issue then let us know. You can call us anytime you want. We just want you to be happy at any cost.

Tags in


  1. This is very attention-grabbing, You’re an overly professional blogger.
    I have joined your rss feed and sit up for in quest of more of your great post.
    Additionally, I have shared your website in my social

  2. Pingback: Echo Dot Troubleshooting +1 800-795-6963 | Alexa Stopped Working

Leave a Comment

Your email address will not be published. Required fields are marked *

Call Now