Ohh! So you are getting rid of the Alexa Offline issue? Don’t worry as it is a very common issue and we have already found some of the best solutions for the same after a complete research work. If talking about the Alexa and the Echo device then they both are like a soul in a body which means they are only complete when they are together.
Sometimes, it happens, when you give Alexa any command, it says that “Echo Dot Offline” or “Alexa is Offline”. Behind this issue, there may be several reasons which we are going to discuss in this guide. Are you ready?
Why Are You Facing Alexa Offline Issues?
Behind the issues of Echo Dot Offline Or Alexa Offline, there could be any reason like the Alexa app on your smartphone may be outdated, or, you haven’t connected the Echo device to the power source, your wifi is not working properly, or else, you have placed the Echo device far from you.
No matter what’s the reason, we will help you to resolve the issue with the help of the steps given below. If unable to resolve then dial Phone Number for Alexa Customer Service available 24/7.
Steps To Fix The Alexa Offline Issue?
We have written the steps to fix Echo Offline issues ranging from easy to complicated. First, check the cause behind the issue and then apply the steps as given.
1. Make Sure You Have Plugged The Echo Device Properly
This is a very basic step to resolve the issue of Alexa Offline. Check if you have plugged the power cable of the Echo device into the power source or not. If yes, then try to change the power source board, also make sure that you are using the original adapter that has come with the device. You can jump to the next step if you are still dealing with the issue.
2. Restart The Echo Device
Try this easy step for which you don’t need to consult with anyone or, you don’t need anyone to perform. There are many who have solved the offline issue just by doing this step. What you just have to do is, turn the device off for a while and then restart it again.
3. Place The Echo Device Near The Router
Apart from the above all, another main reason why we are facing this issue is Alexa Won’t Connect to Wifi. hence, make sure that you have placed the device near the router and not so far. If that is the case, then change the place of the Alexa device or router. When you put the device close to the router, it will boost the wifi signal and you no longer face this trouble.
4. Move Electronic Device From The Path Of The ECho
If there is any device like TC, Radio, Microwave, or any other thing between the Echo and the modem then you have to move those devices. Due to the frequency of such a device sometimes the device starts showing the issue of Alexa Offline.
5. Check You Wifi
One of the main reasons why you are facing such issues with your device is your wifi connection. Check your wifi and if you see their red light then it directly means that there is something not good with your router.
Hence, you first have to restart your router and reboot it properly. Connect Alexa to Wifi again and check if the issue has been resolved or not. If still, the issue is the same then you have to call your internet service provider.
6. Your Echo And Smartphone Device Should Be On Same Wifi Network
Check if your smartphone and the Echo device are on the same wifi network or not. If not then connect them on the same network to resolve the issue of Alexa Offline and Alexa App Offline.
7. Update Your Echo Device
Although, Amazon has taken care that you don’t have to update the device as it automatically updates itself with the new version. But, it would be better if you check once the current version of the software you are using.
If you will find any version available then without even thinking for a while, update it.
8. Try To Restart The Alexa App
Sometimes, the Alexa app that you have installed on your smartphone creates an issue. Hence, restart the application from the setting menu and then try to launch it again. After doing that, check if the issue got resolved or not.
9. Update The App On Your Smartphone Device
Do you remember the last time when you have updated the Amazon Alexa app? Yes, if you haven’t updated the app for a long time then go to the app store or the play store now and search there for the Alexa app name. Click on the update if it is available, restart the device and check if it is still showing the issue.
10. Reinstall The Alexa App On Your Smartphone
This is one of the easiest steps to resolve the Alexa Device Offline Issue. You just have to uninstall the Alexa App from your smartphone and then reinstall it again from the play store or app store. Log in with your existing Amazon Id and password and check if the issue has been resolved or not.
11. Factory Reset The Echo device
In the case, you have tried all the steps and still the Echo Shows Offline then the factory reset the Echo device to its original settings. When you will choose this option, you have registered the device to the amazon account again. There are chances that this step will help to resolve the issue.
12. Register Again Your Echo Device
When Amazon sends you the Echo Device, it always registers to Amazon’s account automatically. In the case, it is not showing int the Alexa app then deregister the device and register it again.
We have tried our best to tell you with each point to resolve the Alexa Device Offline Issue. If you have tried each given method and still the issue is there then without thinking for a while dial our Alexa Helpline Number Toll-free now.
We have a team of dedicated technicians who have been working with us for years. In just a few seconds, they will resolve the issue for you. Call us now!