How To Fix When Alexa Not Playing Music? Easy Steps To Fix It

Is your Alexa Not Playing Music?

You may have uttered the command to play the music a couple of times but your Alexa Not Responding to any of your commands. 

There are many Alexa users who are experiencing the same problem. But, we would like to tell you that we are going to explain all the methods that are needed to fix why your Echo device is not playing the music.


The next time when you will go through with the same problem, you will be totally prepared to troubleshoot it. 

In this guide, we are going to discuss all the troubleshooting steps needed to fix it. 

Troubleshooting Methods When Alexa Not Playing Music

Several reasons could be responsible for Alexa Not Playing Music when you give any command. 

Sometimes, a user forgets to turn on the microphone button while other times an internet issue or wrong wake word could be responsible. 

Moving forward, let’s have a look at how to fix when Alexa Not Working when you ask it to play music. 

1. Check The Microphone Button On The Echo Device

We are going to start all the steps ranging from easy to advanced ones. So, first, you need to check whether the microphone button on the Echo device is turned On or not. 

If you want your Alexa to respond to your commands then the microphone of the device should be turned ON. 

The Alexa Red Ring light signifies that it is not listening to any of your commands. 

2. Verify That You Are Spelling Correct Wake Word

Another main reason that could be responsible why your Alexa Not Playing Music could be related to wrong wake words. 

It may be possible that either someone has changed the wake word or you are saying it in the wrong manner. 

3. Check Your Internet Connection 

If you have found that the wake word is the same but still Alexa Device Not Responding then do check your internet connection. 

It may be possible that Alexa is working fine but it’s the internet that is creating the issue. 

To verify your network connection, connect any other device with the same network. Call your internet service provider if you find anything wrong. 

4. Restart Your Router

If you will find that your router is not working properly then restart it now. Most of the time, one can easily fix internet-related problems simply by restarting the router. 

To do so, turn off the router, remove all the cables from the back of it and wait for at least 20-30 seconds. 

After doing that, reinsert the cables again and check if it has started working or not. 

5. Restart The Alexa Device 

To restart the Alexa device, you just need to turn off the power plug and then remove all the cables connected to it. 

Now, wait for a while and then reinsert the cables again. 

Troubleshooting Methods To Fix Streaming issues On Echo Devices

While using the Echo device, a user may face streaming issues with the Alexa. If you will try the below-given steps, it will help you to troubleshoot the issue. 

  1. Remove all the other devices that are connected to the internet. The Alexa Device Unresponsive problem may be occurring because of an outdated internet connection. 
  2. Move your Echo device close to the router to fix the Alexa Offline issue. Also, make sure that you have not placed the device attached to the wall. 
  3. Restart the modem and the router to fix why is your Alexa Not Playing Music.

Troubleshooting Methods When Alexa Won’t Connect To Wifi

Let us tell you that without a proper internet connection, your Echo device will not be able to stream anything. 

Hence, you need to fix the Alexa Device Offline issue with the help of the steps mentioned below. 

1. Check Your Internet Properly

When you find that your Amazon Alexa is not connecting to the internet, you must check whether your wifi is in working mode or not. 

2. Update your Alexa App

If your internet is found to be working perfectly then you should update the Alexa app. Several Alexa issues occur because of an outdated app. 

3. Move The Echo Device Near The Router

There are chances that you may have placed the Echo device far from the router. This is why it is showing that your device is offline and hence Alexa Not Playing Music

Alexa Helpline


In this guide, we have discussed all the methods required to fix why Alexa Not Playing Music. Even after trying the methods mentioned in this guide if you are still facing any kind of Alexa Issues then do call us now on the given Alexa Helpline Number.

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