Common Alexa Issues

Common Alexa Issues And Their Troubleshooting Methods

We all know that Alexa and Echo speakers always work together. In other words, you can say that Alexa and Echo are like Body and soul. There comes the time when we have to face one or another kind of Alexa Issues due to one or other reasons. 

In this troubleshooting guide, we will tell you how to fix when Alexa Not Responding. For instant help, dial the given Alexa Helpline Number. 

Common Reasons Behind Alexa Issues 

We can’t clearly say the main causes behind Alexa Issues but some of the common reasons behind all kinds of Alexa problems are an outdated internet connection, wrong grouped Echo device, voice recognition glitches, microphone related issue, wrong placement of Echo device, etc. 

No matter what is the main cause behind Echo Dot Not Responding, in this guide you will get all the solutions for the Echo issue of Alexa.

Here, we are going to troubleshoot all common issues with Alexa

How To Troubleshoot When Alexa Not Responding To Any Command?

Several times it happens that a user issues any command to Alexa, but didn’t get any response. Now, it could be possible either Alexa is not listening to you or your voice is not understandable. When Alexa will not understand anything from you, you will hear the sound, “sorry, I’m having trouble understanding you”. 

  • Check The Microphone Button 

If you are seeing a solid ring light on the Echo device instead of a blue one, the microphone is turned off. So, press the button that has been given at the top of the Echo device. Check if Alexa is listening to you now or still Alexa Not Responding

  • Check The Internet Connection 

A faulty or we can say outdated internet connection could be one of the major reasons behind Alexa Issues. Hence, if you have found that your Alexa Slow To Respond or not responding check your internet connection. 

Don’t forget to confirm if you have connected to your network and not to the wrong one. 

  • Smartphone And Echo Should Be Connected To Similar Network Connection

Not all Alexa users know about this but your smartphone and Echo should be connected to the same network. Connecting the Echo and smartphone with different networks lets you face the issue of Alexa Not Responding or Alexa Won’t Connect To Wifi

  • Alexa Device Should Be Placed Within Wifi Range

Echo Dot Not Responding because you might have placed it too far from the router. So, it is very necessary to position the Alexa device in the right place and near to the router. 

  • Restart The Echo Device

Restarting is one of the effective ways that sometimes fixed major Alexa Issues quickly. So, try to fix the issue of Alexa Not Responding by restarting the Alexa-enabled device. For any additional help dial the given Alexa Helpline Number.

Alexa Issues When Alexa Is Playing Music On the Wrong Device

With the help of Alexa, you can play multi audio anytime. You just have to group all the speakers with different names. Say the name of the group like Alexa play the music in the kitchen and only the speaker available in the kitchen will start playing music. 


It often happens that Alexa starts playing the music on the wrong device. To troubleshoot this Alexa Issue, try the methods given below. 

Alexa Helpline

  • Make the smart homegroup 

It may be possible that you haven’t grouped all of your devices properly. This is the reason why Alexa is playing music on the wrong device. To make the work of Amazon Alexa a little easy, group all the Echo speakers, and your issue will get resolved. 

If you have already grouped all the Echo devices and are still facing the issue, move to the next method. 

  • Set one of the Echo speakers as your default speaker 

To remove the confusion with the Echo device, you can set one of the speakers as the preferred speaker. You can do the same easily from the Alexa app. From the next whenever you will ask Alexa to play some music, the default speaker will start playing it for you. 

  • Named Your Echo device smartly 

We would like to suggest you name your Echo device smartly according to the place. Suppose you have placed one of the speakers in bedroom 1, so name that speaker as Bedroom 1. 

Hence, whenever you will say that “Alexa, play the music in the bedroom”. 

  • How Do You Troubleshoot When Alexa Not Playing Music

If you have found that the Echo device is not streaming music, the issue could be with your wifi. So, follow the methods given below to fix the trouble. 

  • Check The Wifi Connection

Check your wifi connection, if it is not working fine then try to fix it via the resetting process. You can’t use Alexa until you don’t have a good speed internet connection. 

  • Positioned Your Wifi Within Range 

This is one of the most common Alexa Wifi Issues. It may be possible that you have placed the Echo device outside the wifi connectivity range. This is why your Alexa-enabled device is not working properly. 

  • Restart Alexa-Enabled Device 

As we have already told you that one should try to restart the Echo device to troubleshoot any issue. So, restart the Echo device and then try if the Alexa Issues resolved or not. 

  • Restart Modem And Router

Who knows that the issue persists with your router and modem and not with the Echo device. So, restart the modem and the router and troubleshoot the issue. 

Fix Alexa Issues When Alexa Won’t Connect To Wifi

The orange light on the device means that your device is not working with the internet properly. Here are some of the ways to troubleshoot the issue. 

Alexa Helpline

  • Check Your Wifi Network

To whichever network connection you are connected to, check if it is working properly or not. All Alexa Connection Issues evolve because of improper internet connectivity. This is why check if your router is working properly or not. 

  • Restart The Modem And Router 

Try to fix Alexa issues of internet connection by restarting the router and modem. This may sometimes be very effective and resolve connection issues. 

  • Restart The Echo

After restarting the modem and router, if still Alexa Not working, restart the Echo device. A simple restarting may resolve the issue in a short possible time. 

  • Check The Password Of The Wifi

If you are trying to connect the Echo device with the wrong wifi password, this could be the reason behind the Alexa Connection Issue.

Connect any other device with the same network and same wifi. If the device will not be connected it means that you are using the wrong password of the wifi. 

  • Place The Echo Device Within Connectivity Range

Your device is not connecting to wifi because you have placed it too far from the router. This is why we want you to change the position of the Echo device and move it closer to the router. 

This could help you to fix the issue. For any additional help, you can dial Alexa Helpline Number.

  • Update The Alexa App

If you have restarted the Echo device and still Alexa Won’t Connect To Wifi, update the Alexa app. To update the app you just have to go to the play store or app store. Look there for the available update, click on update and check if Alexa started working again or not. 

How To Troubleshoot When Alexa Not Finding Any Device?

It may be possible that you are trying to add a new device but Alexa is not able to do that. In this case, follow the methods provided below: 

  • Your Device Should Be Compatible With Alexa

Alexa will only let you add the device that is compatible with it. It may be possible that your device is not compatible, this is the reason why Alexa is not adding it. 

  • Try To Do The Setup Of The Device Online

If you have found that your device is compatible, still not adding to Alexa. Go to the Amazon Alexa page and complete the setup there. Most of the time the issue persists with the app. 

  • Relaunch the App

You also have the option to resolve these kinds of Alexa Issues via relaunching the Alexa app. Simply go to the settings and relaunch the app from there, restart the Echo device, and then try to add the device. 

  • Connect Echo And Smartphone With the Same Network

If you will not connect the Echo and the smartphone with the same network connection, the Echo will not be able to detect any device. 

  • Check Your Internet Connection

Make sure that your internet is working properly because you can’t add any device until the Echo will not be connected with a proper wifi connection. 

  • Update The Settings Of The Router

If you have found that the Alexa issues are persisting because the router is not working properly, update the settings of the router now. For any help, you can call on a given toll-free number. 

How To Troubleshoot Bluetooth Issues Of Alexa?

If your Alexa is having issues while connecting to the Bluetooth, follow the given methods: 

  • Check If Your Bluetooth And Alexa Are Properly Connected 

If you have found that your Echo device is not properly connecting to the Bluetooth devices then double-check if you have setup devices properly. 

  • Update The Software Of The Echo Device 

Although the Echo device gets automatic updates who knows that the device has not been updated yet. This is why we want you to check for the latest update and update your Echo device with the available update.

  • Unpair and repair the Alexa and Bluetooth Device                                  

Try to solve the issue by unpairing the Alexa and Bluetooth device and pairing it again. Many times this trick resolves the concern. 

How Do You Troubleshoot When Alexa Not Operating Any Specific Skills?

If you have found that Alexa is not operating any specific skills, follow the steps provided below: 

  • Check your wifi Connection

If you have connected your Echo device with a bad internet connection, your Echo device may not be able to perform any skill. So, check your wifi and if found anything wrong then contact your service providers. 

  • Check If Your Skills Are Enabled

It may be possible that any user has disabled the skill from the Alexa app. This is the reason why  Alexa is not working and not operating skills. 

  • Call Your Echo Device With Right Name

You have to call the exact name of the skill to operate any skills. It may be possible that you are pronouncing the name of the skill in an incorrect manner. This is the reason behind Alexa’s Issues

In A Nutshell…

It can be said that it is really tough to fix all the Alexa Issues alone. This is why we are here to help you. Although, we have presented before you all the troubleshooting steps. In case you are still facing any issues then dial the given Alexa helpline number now. 

Alexa Helpline

We have a team of dedicated technicians who is round the clock ready to help you. So, don’t panic about anything, we are always there for you.

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