Are you cracking your head with the connectivity issue with your Alexa device? Is Alexa having trouble understanding your command?
Relax, take a deep breath because we are going to tell you how you can get rid out of all such issues with your Alexa echo dot or echo devices. It’s common for a device to get issues to develop after a point of time of use.
But, it’s important to know why such issues are arising in your device? Why is your Alexa having trouble understanding or why your Alexa won’t connect to wifi?
Why is Alexa Having Trouble Understanding/Alexa Slow To Respond?
Generally, Alexa is saying “sorry, I’m not able to understand you right now, then the issue might lie with the connectivity of your device with Wifi. It might get disconnected or maybe the server has slowed down.
If you are stuck with such a situation then you need to know the exact reason to eliminate it with the right method. Here we are going to discuss the same.
Internet Connectivity Issue
Ensure that your Internet Speed is Fast enough
A strong internet connection is very important for Alexa to work properly. Because when you give the command to the device, it goes to the Amazon cloud where all the transcription process.
If the internet connection is slow, then the issue of Alexa having trouble understanding will eventually arise.
You can check the internet speed or also check the wifi connection of the device to ensure if the internet is working or not in your device.
Troubleshoot the Internet connectivity of the device
Connect Amazon Echo to WiFi and then try to give the command and see whether the issue is still prompting or not. If the Alexa Won’t Connect to WiFi, then automatically you will get to know the root cause of this issue and you can connect it then.
In case, you face the Alexa connectivity error and want assistance from the certified technicians, you can anytime reach out to Alexa helpline number.
Try out with
Alexa WiFi Setup
If none of the above steps is helping, you can just perform the Alexa WiFi Setup all over again. You need to first reset the device to factory settings to perform the wifi-setup all over again.
- Navigate yourself to the Alexa App and open the settings
- Select Device on the left panel navigation
- If you see that your device is already added in the Alexa app, then select the device name from the list of options given and then click on the update wifi option. You have to select the Wifi name from the option given and get access to the internet.
- Switch on the Alexa device where you will see a blue ring light turned on. Once you see the orange light you will see a list of wifi networks available so you need to choose your network & get the device connected.
In case you still didn’t know How to Connect Alexa to WiFi? Then dial Alexa Toll-Free Number at +1 800-795-6963 available 24/7.
You haven’t Enable Alexa Skill
If it’s not internet connectivity, what else can it be?
Wait have you checked whether you have enabled the Alexa skill in your device? Have you added the skills to your device?
Alexa is an intelligent virtual device that comes with some pre-installed skills within it. You are giving some command and the relevant skills haven’t been added to the device then the problem of Alexa having trouble understanding will come up and therefore it won’t respond to your command. You can add such skills from the play store of the Amazon through paid or free Alexa skills app.
Amazon service is down
The issue of Alexa having trouble understanding not only lies with the internet connectivity, sometimes due to the Amazon’s service down issue, this problem can also arise.
As mentioned earlier for the transcription process, the command goes to the Amazon cloud. If you have performed all the troubleshooting methods and still facing this issue, then the real culprit can be the Amazon server.
If the server is down then automatically the Alexa devices will become unresponsive to the commands given. Therefore the problem of Alexa having trouble understanding the command will happen.
In such a situation there is no troubleshooting method to rectify this situation. You need to wait till the server doesn’t come back to normal.
If you need additional help with the working of your Alexa device, contact us via Alexa Helpline Number i.e. Toll-Free which is available round the clock.
Tip– You can also try to reboot your Alexa device to check if the issue is getting resolved or not.