Alexa Device Not Responding

Why Is My Alexa Device Not Responding? How To Fix The Issue Easily

Alexa is a very smart virtual assistant which works together with the Echo device. In any case, if Alexa or the Echo stops working properly, you will start facing the issue of Alexa Device Not Responding or Echo Dot Not Responding

In this guide, we will provide you with all the troubleshooting steps that will let you provide the solution for why your Alexa is Not Working

Why is Alexa Device Not Responding to voice commands?

Several reasons that we have found why your Echo Dot Does Not Respond are given as follows: 

  • Wifi is not working 
  • Un Updated  Alexa app 
  • Placement of the Echo device 
  • Wifi congestion 
  • Wrong wifi password 
  • Wrong router’s settings 
  • Echo and smartphone are connected with different wifi network 

How Do You Troubleshoot When Alexa Device Not Responding to Voice Commands?

Not all the time but sometimes you may have to face the trouble of Alexa Device Not Responding. Let us tell you in brief, suppose you issue any command to Alexa and it ends up saying that “sorry, I’m having trouble understanding you”. 

In this case, you need to fix this issue by following the methods that have been provided you below: 

  • Check The Internet Access

One of the main reasons behind the cause is the lack of proper internet connection. Hence, you have to check if your internet is working properly or there is some issue. 

  • Restart The Router

If you have found any kind of cause inside the router then restart it now. Sometimes, a quick restart is enough to fix all kinds of technical glitches. So, restart your router now. 

  • Check The Microphone Of Alexa-Enabled Device

In case you see a solid red light on your Alexa-enabled device instead of a blue one, it means the microphone button has been turned off. 

Hence, go near your device and see the Echo with a smile and check the microphone button. If found off then turn it On. 

  • Connect Echo And Smartphone With Same Internet Connection 

Most of the time we have found that Alexa users forget to connect their smartphone and Echo with the same wifi network. Yes, don’t ever forget to connect both of them with the same network connection. 

If you do so, you will end up facing issues like Alexa Does Not Respond or we can say that Alexa Slow To Respond

  • Make Sure To Place The Echo Device WIthin Wifi Range

Alexa app might say Alexa Device is Unresponsive because of the weak internet connection. Hence, always put the Alexa-enabled device within the network connectivity range. 

  • Restart Alexa-Enabled Device

If you have tried each and everything to fix the trouble and everything else failed to fix it. Try to restart the Alexa-enabled device by removing the power cable and turn it On after a while. 

  • Check What Alexa-Heard

Many times Alexa didn’t listen to our commands properly. Hence, you should have to check what Alexa has heard. So, open the Alexa app and check the history from there.

Alexa Helpline 

Why Is Alexa Red And Not Responding?

Every spinning light that you see on the Echo device says something about the device. If you see the orange light, it simply means that your device is connecting to the network. In case you see a solid red light, it means that you forget to turn the microphone button On. 

This is why Alexa is not able to listen to your commands and hence Alexa Device Not Responding you back. 

In addition to that, if you have a blue light that will end with a purple color, it means that Do Not Disturb mode has been turned On. 

How Do You Reset Alexa Device?

When you will start using the  Echo device, apart from the good memories, you will also have the bad one. Once in a while, you may complain about Echo Dot Slow to Respond or not responding. 

Hence, in these cases, you should know how to reset your device. Here are the steps, note them down: 

  1. First, you need to open the Alexa app and go to the “devices” 
  2. Tap on “Echo and Alexa”
  3. Choose your Echo device where you want to wipe out 
  4. Scroll down and find the option of “factory reset” 
  5. Confirm your choice

This is how you reset an Alexa device easily. 

How To Troubleshoot When Alexa Play Music On the Wrong Device?

Suppose you are in the kitchen and want to listen to your favorite songs while listening to your loved songs. But, what happens is, the song starts playing in the Echo device which is placed in the bedroom. 

If that is something that is happening in real life then try the steps given below. We have already found a solution for you. 

  • Make Sure that You Have Already Created a Group

We would like to suggest you add all your Alexa-enabled devices into a group. With the help of this, it would be easy for you to manage Echo speakers. 

Suppose you are having 5 Echo speakers, make 2 or 3 groups, and put the speakers into the group via the Alexa app. Don’t forget to enter the name of each group. 

Hence, when you will be in the kitchen, just say, “Alexa play Nexnick Music in the kItchen” Problem solved!!! 

  • Set One Of The Speaker As The Default One

It would be better if you will set one of your Echo speakers as the default one. In this way whenever you will release any command without a group name, that speaker will start playing music. 

How Do You Fix When Alexa Won’t Connect To Wifi?

Let us make you clear one thing. Without a proper internet connection, Alexa is nothing. Hence, you have to have a perfect internet connection at your place if you want Alexa-enabled devices to work perfectly. 

If your Echo Dot Not Responding because of Alexa Won’t Connect To Wifi, follow the steps provided below: 

  • Check Your Wifi

The very first thing that you should check is your wifi router/modem. It may be possible that you have not inserted the plug into the power outlet. Or else, there is any cable that is not connected properly. 

In case, everything is perfect then try to connect any other device. If found anything wrong then jump to the next step. 

  • Restart Router/Modem

This is one of the easiest and the most effective steps from the whole process. Sometimes, you don’t need to do anything else, simply restart the device and it starts work again. 

We want you to do the same with your wifi router/modem. Give it a quick restart and see if it starts working again or not. 

  • Check The Wifi Password

We will not leave any corner to fix the trouble. That is why we want you to check the password you are trying to enter. It may be possible that you have entered the wrong one or someone has changed the password. 

  • Placed The Alexa-enabled device within wifi range

The wrong placement of the Echo device leads to the issue of Alexa Is Not Responding. Hence, always place the device within the wifi range. 

So, try to move the Alexa-enabled device a little closer to the router. After doing this check if the Echo device is connected with the internet or not. 

  • Reduce the Wifi Traffic

If you have connected too many devices with the single wifi, you will end up facing the connectivity issue and that’s obvious. 

So, disconnect all other devices and then check if your Echo is working fine or not. 

My Alexa Calling Stop Working What Should I Do?

Alexa is always ready to fulfill your commands like playing music, setting reminders, playing news and jokes, etc. but, sometimes, it starts showing some issues like it stops calling. 

In this condition, we would like to follow the steps that have been provided below: 

  • Check The Contact information

It may be possible that you have entered the wrong information about the contact. Or else, your contact has changed the number. So, check twice and then make the call again. 

  • Check Your Internet Connection 

Another condition if your Alexa is not making the call is when you are not connected with the proper internet connection. Hence, check your internet connection and then check if Alexa’s calling is working now or not. 

  • Restart Alexa App

Sometimes a simple software glitch starts creating the issue. Hence, restart the Alexa app on your smartphone form the settings menu after then relaunch it again. 

  • Update The Alexa App

If you have checked the internet connection and restarted the app but still Alexa Device Not Responding then update the Alexa app. 

To update the app, go to the play store and search there for the Alexa app there. If you find any update, download it to your smartphone. 

Alexa Helpline

How Do I Fix When Alexa Not Finding Any Device? 

If you are trying to add any device and Alexa is not able to do that then follow the steps that have been provided below: 

  • The smart home device should be compatible with Alexa

Alexa will only be able to detect the devices which are compatible with it. So, we would like to suggest you buy only good quality smart devices.

  • Complete The Setup Of The Device Online

To do so, you just need to go to the official page of Amazon and complete the setup there. After doing that, check if Alexa is starting to recognize your smart home device or not. 

  • Restart The Alexa App

On your smartphone, restart the Alexa app from the setting menu and then relaunch the app again. Now, check if your Alexa Not Responding or start working again. 

  • Smartphone And Echo Should Be On Same Wifi Network

Make sure that your Echo and smartphone are connected with the same wifi network. If not then you have to connect them with the same network. 

  • Update the Router Setting

Update the router setting and then try to ask Alexa to find any device by asking “Discover my devices” 

Why is my Echo show screen black?

You will see the screen of the Echo show black when the device will not detect any kind of motion. Hence, that doesn’t mean that your device is not working well. 

In any case, you are using the Echo show and still, the screen is black then check if you have connected the power cable properly or not. 

In A Nutshell… 

Alexa Helpline

It can be said that there could be a number of reasons why Alexa Not working properly. We have told you enough of them. Even after following all the given steps, if you have found that Alexa Device Not Responding yet, then do call us on given Alexa Helpline Number.

We have a team of dedicated technicians who are working 24*7 to help you. So, call them anytime you want and let them fix why Amazon Alexa is not working properly.

Tags in


  1. Pingback: Troubleshooting Guide: Alexa Slow To Respond | Quick Fixes – Smart Echo Help

  2. Pingback: Alexa Not Playing Music +1 800-795-6963 | Alexa issues

Leave a Comment

Your email address will not be published. Required fields are marked *

Call Now